Service Status
Incident
Active
Degraded service due to third-party Microsoft 365 outage
12/11/2026 17:39
- Investigating
- Identified
- Monitoring
- Resolved
Affected services
Third Party Networks & Services
We’re aware of an ongoing Microsoft 365 outage that began on Thursday afternoon and is affecting Outlook/Exchange Online, Teams, SharePoint and related services. As a result, some customers may experience
Delayed or undelivered email notifications
Issues signing in with Microsoft accounts
Sync failures with Outlook calendar or Teams
Delays reaching our support team by email
Our own platform is not affected, and all other features are working normally.
Microsoft has reported partial recovery and is working to fully restore service.
We’re monitoring closely and will post another update as soon as we receive updates frmo Microsoft.
Delayed or undelivered email notifications
Issues signing in with Microsoft accounts
Sync failures with Outlook calendar or Teams
Delays reaching our support team by email
Our own platform is not affected, and all other features are working normally.
Microsoft has reported partial recovery and is working to fully restore service.
We’re monitoring closely and will post another update as soon as we receive updates frmo Microsoft.
Updates
Investigating
13/11/2026 14:30
Microsoft continues to recover from the Microsoft 365 outage that began at approximately 17:40 GMT on Thursday 12 November. Service has been restored in phases overnight, and as of midday today Microsoft is reporting improving availability and email delivery across a growing portion of its infrastructure, including in Europe. Full recovery has not yet been confirmed, and some users may still experience intermittent issues with Outlook, Teams, SharePoint and related services.
Microsoft has extended its email retention window to 48 hours, so emails delayed by the outage should still be delivered rather than lost, though they may arrive late as the backlog clears. Microsoft has also stated there is no indication the outage was caused by malicious activity.
We’ll continue to monitor the situation and post further updates as Microsoft’s recovery progresses.
Microsoft has extended its email retention window to 48 hours, so emails delayed by the outage should still be delivered rather than lost, though they may arrive late as the backlog clears. Microsoft has also stated there is no indication the outage was caused by malicious activity.
We’ll continue to monitor the situation and post further updates as Microsoft’s recovery progresses.
Monitoring
13/11/2026 20:40
Microsoft reports that recovery from the Microsoft 365 outage is continuing to progress. Email queues are now approaching normal levels, and service availability for Outlook, Teams, SharePoint and related services has improved significantly. Some users may still experience intermittent access issues or delayed emails while Microsoft completes its recovery work.
Microsoft has confirmed the outage was caused by a technical issue within its infrastructure and not by malicious or cyber activity. Microsoft has also stated it will publish a full incident report once its review is complete.
We’ll continue to monitor the situation and will post a final update once Microsoft confirms full restoration of service.
Microsoft has confirmed the outage was caused by a technical issue within its infrastructure and not by malicious or cyber activity. Microsoft has also stated it will publish a full incident report once its review is complete.
We’ll continue to monitor the situation and will post a final update once Microsoft confirms full restoration of service.